Support
Customer support
Technical and commercial support for TrigGuard customers, Azure Marketplace subscribers, and enterprise evaluation teams.
Support channels
- Support email
- [email protected] Commercial: [email protected]
- Response time
- Within 2 business days
- Support hours
- Monday-Friday (UK business hours)
- Support ticket
- Open support ticket Or use the contact form.
- Documentation
- Product documentation
- Security issues
- [email protected]
Service level agreement
For paid governance plans, we commit to the following uptime targets. Full metrics and remedies are published on our SLA page.
- Uptime
- Best effort
- Support
- Community
- Uptime
- 99.0%
- Support
- Email (48h)
- Uptime
- 99.5%
- Support
- Email (24h)
- Uptime
- 99.9%
- Support
- Dedicated (4h)
- Uptime
- 99.99%
- Support
- Dedicated (1h critical)
- Uptime
- Contractual
- Support
- Mission-critical (15m)
Uptime is calculated monthly. Service credits apply when targets are missed, as detailed in your service agreement.
For service status and maintenance notices, see the status page.