| Metric | Target | Remedy (Service Credit) |
|---|---|---|
| System Availability | 99.99% | 10% credit if uptime < 99.9% in a billing month |
| Core Latency (P99) | < 5ms | 15% credit if average monthly P99 latency > 10ms |
| Support Response | < 1hr (critical) | 5% credit for delayed critical response beyond 1 hour |
Fail-Closed Clause. TrigGuard is architected for deterministic safety. In the event of a breach of the Availability Target, the protocol defaults to no PERMIT (enforcement BLOCKED). Infrastructure integrity is preserved over execution continuity.
Measured latency and throughput evidence supporting these targets, including raw JSON artifacts and a reproducible harness, is published under /benchmarks.
Contact
For SLA claims or questions: support@trigguardai.com
TrigGuard AI Ltd. · London, United Kingdom